How to Vacation in Just the Right Location
All reservations and banking requests must be received by the Club in writing.
Please e-mail us at club @taranova.com; fax at 416-499-0231 or mail or deliver to TaraNova Vacation Club.
Membership name, number and contact information MUST be included with your request.
For TaraNova home-based resort requests, indicate your preferred location and date. It is advisable to request alternative dates and/or locations. Requests may be accepted one (1) year in advance of the check-in date and will be recorded as received based on Eastern Standard Time. (For more information please click on the section "Club Info" "Bulletin Board" - Did You Know #10)
For RCI banking requests, please specify the year and number of weeks you wish to deposit into your RCI weeks account. Request may be accepted for banking up to two (2) years in advance. Please see below for Important Banking Information. (POINTS members, please see the guidelines under "Exchanges" then click on "RCI" at the bottom of the page.)
** It is the responsibility of the member to ensure that the club receives your communication. If in doubt, please call the club to verify receipt. All requests must comply fully with the TaraNova Rights & Obligations and Rules and Regulations**
TaraNova reserves the right to withhold units from banking facilities in order to utilize the week for member requests and rentals.
Members are entitled to reserve or bank a 2 bedroom TaraNova unit. Any unit reserved by a member and then cancelled, and the member is still eligible to utilize a week for banking, will be provided with a different week that will be in line with the trading power for weeks then currently being deposited into members' RCI weeks accounts for that specific year and will be at the complete and sole discretion of TaraNova. Members are not entitled to a larger unit, however, if a larger unit is available TaraNova may be able to assist, but a larger unit cannot be guaranteed. No specific unit is guaranteed.
If any additional "Bonus Weeks" or "Carry-Over Weeks" are available, they may only be utilized within 364 days of check-in date. This gives the membership base the first ability to use their regular weeks for check in at their own resorts prior to any "additional weeks" being utilized. Please see below for more information on Reservations & Banking.
Banking & Reservation Information
All requests MUST be made in writing to the club. Remember that dues must be paid before you send a request to bank or reserve a week. Requests received after or together with the payment will be processed. If payment has not been received, or your payment is post-dated, your request cannot be held, it will not be processed and it will be void. Please note that by sending your request by more than one method will compromise your date/time of request. Please send only one request either by: e-mail, OR fax, OR regular/delivered mail.
1. E-Mail Requests to reserve or Bank:In order to ensure that the Club receives your requests to bank or reserve your TaraNova week by e-mail, please send to only one of the following e-mail addresses: email@example.com or firstname.lastname@example.org. Sending a deposit or reservation request to both address will compromise your date/time of request. All inbound e-mails will be recorded at the time they are received and will be used as a record of receipt of request for those sent to ONE of the above email addresses. or
2. FAX:Send your request to reserve or bank to our fax #416-499-0231. The time when we receive the fax, as per the record on our fax machine, is the time we use as a record for receipt of request. or
3. MAIL:Send your request to reserve or bank to our office at 150 Consumers Road, Suite #401, Toronto, Ontario, M2J 1P9. The date of receipt will be the date we use as a record for receipt of request. (Canada Post, Couriers, Hand delivery).
IMPORTANT ADVANCE RCI BANKING INFORMATION
Prepay your dues up to 2 years in Advance to receive the best possible "Trade Value" through RCI.
To ensure that all members have the same ability to receive the best "trade value", TaraNova has initiated a "wait list for deposits" for those members that prepay their dues up to 2 years in advance during the first six months of the current year. Your name will be added to the list as payment and requests are received. However, because the highest value weeks are limited and a number of members may request at the same time, TaraNova reserves the right to restrict member deposits to ensure that all members have the same access to high priority weeks.
How can I get the best "trading value" if I prepay my dues 2 years in advance?
You may prepay your dues up to 2 years in advance. (For example: You may prepay your 2019 dues no earlier than January 2017 and at that time you may request us to bank your 2019 week). TaraNova will deposit the best January 2019 week available when you submit your request. However, please keep in mind that RCI only allows TaraNova to bank 2 years in advance to the day. Some weeks may be worth more value later in the year. The advantage of prepaying and depositing at the same time is that you may immediately initiate a search putting you in the RCI line for the first available unit.
If you are prepaying up to 2 years in advance, you may also request to have your deposit on a "wait list" to be given a summer week that MAY have a higher trading power. If you wait to have a possible "higher trading value" please be advised that you may only initiate an exchange request ONCE you have a week actually deposited into your account. (TaraNova may estimate, but cannot guarantee the value that RCI will assign any given week.)
Prepaid deposit requests will NOT automatically be put on the list. You must request in writing to have your name added to the list at the time you prepay your dues. If you do not specifically request for the wait list, then the best available week at that time will automatically be deposited into your RCI account. The request to be put on the "Wait List" must be sent to TaraNova in writing at the time of prepayment.
For any further information, please do not hesitate to contact TaraNova Customer Service.