FOR YOUR RECORDS - IMPORTANT INFORMATION
TaraNova has four home-based vacation properties. TaraNova management, together with your elected board, assess property use and maintains those resorts that best suite the demands of our member base with the view to keeping maintenance fees as low as possible while offering properties that are requested by our members; provide rental income; and/or offer trade value in RCI. Our lease in Imperial Lakes Lakeland Florida was discontinued in 2015. Due to the very low demand for the Mulbury area, we did not pursue another lease. Our members have been able to deposit their weeks into their RCI accounts and with the large volume of weeks available in the Orlando area, many of our members have been successful in exchanging into the Orlando vicinity. Those members that bank early with RCI are also benefiting from the high trade value of their TaraNova week and exchanging while still retaining trade value to be able to use for additional vacations.
(Payments/Transfers/Resale/Did You Know)
Maintenance Fee Information
IMPORTANT: PAYMENT INFORMATION
Your Maintenance Fee Invoices are deemed to be mailed each year on or before October 31st. If you do not receive your invoice by November 15 of each year, please contact the Club and we will provide the invoice information and forward an e-mail, or mail another copy to you. Maintenance Fees are invoiced in US dollars and are due on or before December 1st each year, unless otherwise stipulated on the invoice. Please send a cheque on a USD cheque account, money order or bank draft in US funds. Due to the increased volume of counterfeit bills, and for the safety of our staff, TaraNova will NOT be accepting CASH. TaraNova's US/Canadian exchange rate is SIGNIFICANTLY higher than the published daily exchange rate offered at the bank or some other exchange companies.
We receive thousands of pieces of mail and cheques during this season. If any payment is received without a name and membership number, it may not be applied to your account. Many members have the same last name. This could result in your account being delinquent and a late fee assessed to your account. Also, your reservation or banking request may not be processed due to lack of information. Please do not assume that if you have the information on one piece of information/request/cheque etc. that it will be transferred to the other items that you have sent. Ensure that you have your name and membership number on ALL correspondence.
Send all requests regarding invoices, dues payments, purchase of new memberships, banking, reservation, change of address, transfers & general inquires to email@example.com.
Our credit card merchant number may only be used for Canadian currency payments. Please contact firstname.lastname@example.org before you send in your credit card information to pay your account. TaraNova will advise you of the Canadian amount that will be charged on your credit card. You may call TaraNova to be advised of the Canadian amount and provide your credit card information over the phone for payment. Please read the back of your invoice for payment details. Please note that we cannot process Canadian, American or any other credit cards in US currency.
We offer the ability to pay in Canadian funds on credit card, bank draft, cheque, or money order, as a convenience only and this ability may be discontinued at any time without notice. The majority of TaraNova costs are paid in US funds and TaraNova does not want to incur exchange charges and bank fees to convert the Canadian back to US funds. Please note that Canadian payments are NOT taken at the published daily bank rate.
TaraNova does not offer on-line banking payment services. We DO NOT maintain on-line banking facilities or the ability to accept direct payment transfers, nor e-mail money wire transfers.
DO NOT SIGN WITH A RESALE OR TRANSFER AGENT
or TRADE-IN BEFORE CONTACTING TARANOVA!
There is a growing list of Resale/ Transfer companies that TaraNova will not deal with due to problems we have encountered with their transferees. TaraNova strongly recommends that you check with your Club before agreeing to any sale or transfer of your membership from a third-party company.
TaraNova understands that some of its members may wish to Transfer or Sell their membership. Family dynamics change! There may no longer be little ones to take on vacation; some of our members are reaching an age when they want to stay home; they may have lost loved ones; financial constraints; and there are many other different personal reasons. As TaraNova upholds its commitment to provide inventory for each and every entitled member, the membership base must uphold its commitment to pay their share of maintenance fees every year. TaraNova's ownership or lease of properties requires it to maintain the properties, whether or not they are fully used by the members.
To ensure that the maintenance fees are continued to be paid, TaraNova does not allow corporations to take over a membership. We require that the membership must be in a personal name as many companies can close leaving the Club no recourse to ensure that the dues continue to be paid. For the same reason, we may not approve transfers to people outside of Canada. Unpaid maintenance fees would negatively impact the financial status of the Club. Even for those transferees living in Canada that the club might consider, we require photo ID including a copy of the prospective members' passport, proof of residence, and a completed detailed credit application, before the Club considers the transfer. Transfers completed through a third party must pay 5 years' up-front future maintenance fees in order to ensure continued maintenance payments.
If you are considering a Resale or Transfer Company, please do not advance any funds to them upfront. If you wish to trade in your TaraNova unit at a different resort, please remember that you cannot transfer the membership into a company name AND the new member must be approved. Therefore, the trade-in most likely will not be valid and you may be responsible to the newly purchased resort for the amount the new company gave you as trade-in value AND you will still be responsible for TaraNova maintenance fees. Until TaraNova approves any new member, the membership will remain yours and you will continue to have all the benefits and obligations pertaining to the membership. Our "TaraNova" transfer papers must be duly executed and approved by TaraNova before a transfer may occur. Transfer fees must be paid and prepaid maintenance fees are required. Even if you pay upfront to a resale company and sign a third-party transfer or purchase agreement, you will still be required to pay your continuing obligations to the Club until it has approved the transaction. Some Resale/Transfer companies may find you a transferee that will not or cannot pay the on-going maintenance fees. Several Resale/Transfer companies close once they have received your funds, and many just reopen under another name.
"Warning" These companies usually ask for up-front fees and cannot provide legitimate Transferees. . The Transfer/Resale company's paperwork in NOT accepted by TaraNova and the member will be responsible for the membership until such time as TaraNova approves the new member and releases the original member.
Your TaraNova membership is yours to sell. However, in order to protect the member base, TaraNova must be able to ensure that the new purchaser has the resources to continue with the membership for the full term. We have transferred many memberships to family, friends and other individuals once we have been satisfied that the transferees are willing and able to assume both the benefits and the obligations of the membership. However, should any member come across a company that will offer a transfer based on the above criteria, we will be more than happy to speak with them.
If you are planning on Purchasing, Selling, Transferring, or using a Resale/Transfer Agent, please contact the club directly at email@example.com.
DID YOU KNOW? & DON'T FORGET!
#1: DUES: Remit when invoiced in US dollars to TaraNova Vacation Club with name/membership number on ALL payments. Yearly maintenance fee invoices are deemed to be mailed on or before October 31st of each year for the upcoming year. Payment must be made on or before December 1st of each year for the upcoming year, unless otherwise stated on Invoice. If your maintenance fee invoice is not received by Nov 15 each year, contact the Club. Late payments will result in late charges, interest & breach penalties Reservation &Banking Requests are not accepted with postdated payments. See Important Payment Information below.
#2: BIENNIAL AND PREPAID WEEKS: You must pay the total amount of current dues established by the Club for the year applicable to the week utilized. For future years use, you must pay the dues at the current rate and you will be invoiced the difference when the dues are set for such future years. The balance owing for prepaid amounts must be paid immediately upon notification of any increase, or reservation and/or banking will be cancelled.
#3: COMMUNICATION: All communication must be received by the Club in writing with name & membership number. Member is responsible to contact the club to confirm receipt. Be sure to always update your contact information directly with TaraNova and send contact information to RCI directly.
#4: CANCELLATION OF RESERVATION: You may cancel your confirmed TaraNova reservation up to 60 days prior to commencement date. Written notice of cancellation is the only form that will be accepted. A Fee is assessed for each cancellation and/or change. See #9 for CAP.
#5: TARANOVA GUEST CERTIFICATE: If not accompanied by the member, Guest Certificates must be purchased for anyone, other than the member(s), using the resort. The designated guest must be over 21 yrs. Only members and holders of a Guest Certificate will be entitled to check into the resorts. Resorts may require photo proof of identity. The resort has the right to refuse entry into the unit if proper forms and identification are not presented. Certificates are non-transferable and non-refundable.
#6: CLUB GOVERNANCE: Your Club is governed by an elected Board of Governors that oversees the financial state of the Club. Your unique Vacation Club protects the members by having properties held in trust for the benefit of the members by companies controlled by your elected board. The Board's mandate is to ensure excellence from all facets, and to be accountable to all Members as a whole for any and all decisions that may affect the well-being of the Club. In order to keep maintenance fees as low as possible and offer valued properties, TaraNova Management assesses the property use and maintains those resorts that best suit the demands of our member base. Any member in good standing may seek election to the board.
#7: ADMINISTRATION FEES: Contact the Club for assessed fees on all Administration functions. Fees are US dollars unless otherwise stated.
#8: JOINT MEMBERSHIP: In the event of a death, the survivor becomes the sole owner. To leave your portion to someone else, you must do something during your lifetime or in your Will. Unless advised in writing, joint membership rights may be exercised by either member.
#9: CAP - Cancellation Administration Package. Payment for the Package must be completed within 5 business days from the date of confirmation. CAP may be discontinued at any time. The CAP is available only for some designated TaraNova based resort reservations. Some restrictions may apply. The CAP does not cover any insurance with respect to any other aspect of your vacation. We recommend members ensure to have adequate insurance for: travel; health; trip interruption; car; air and other transportation; theft; and any other insurance as may be useful during your vacation.
#10: UTILIZATION OF WEEK(S): Weeks must be used in the year of entitlement at TaraNova or banked with RCI or any other exchange program the member may utilize. Weeks not used through proper procedures will be lost. Dues must be paid for the week/year you are requesting to use. Weeks are subject to availability, given on a first come first serve basis*. You may prepay dues to reserve weeks in the future based on the reservation procedures at each of TaraNova and RCI. All requests must be sent to the Club in writing. (*In order to ensure that all members have access to high priority weeks at each resort, the Club reserves the right to limit member use during specific weeks such as Xmas, New Years, Spring Break, Summer Holidays & multiple member requests. No specific unit is guaranteed.) You may reserve your TaraNova resort up to one year in advance of your check-in date (subject to availability). Please remember that TaraNova head office is on Eastern Standard Time (EST) therefore all requests are based on the date and EST time received at TaraNova head office. Requests made prior to 1 year in advance of (12:00am) of the check in day will not be processed and will be void. Resort availability may be limited due to restrictions that may be amended from time to time. There are NO BANKING facilities at TaraNova. TaraNova may offer the ability to carry-over weeks for a fee, from time-to-time, based on the next year availability. (This may be discontinued at any time without notice.) You may request to bank with RCI up to 2yrs in advance. Last day to bank for any current year is November 15. Contact RCI directly to verify receipt of banked week. Your membership is for a 2-bedroom TaraNova floating unit. For more information on banking & reservation requests and prepaid dues banking and reservation requests, please click on the section "Reservations and Banking".
#11: TRANSFER OF MEMBERSHIP: If you wish to sell, transfer or amend your membership, contact the club for all forms and current fees. Memberships must be transferred into the name of a person, not a business or other entity. All amounts outstanding to TaraNova including but not limited to dues, late fees, breaches, contract payments and any other amounts, must be paid in full prior to approval of Club. Check with TaraNova before signing with ANY resale or transfer company.
#12: EVENT of FORCE MAJEURE: The Club is not responsible for units that are uninhabitable due to "Event of Force Majeure" as per the recently changed (for clarification) Section 3.04 of the Rights & Obligations. The term "Event of Force Majeure" shall mean:
- an act of God or public enemy, fire, explosion, perils of the sea, lightning, earthquake, storm, flood, declared or undeclared war, revolution, insurrection, riot, act of piracy, act or threatened act of terrorism, sabotage, blockade, embargo, accident, epidemic, or quarantine;
- an action by a governmental authority which prevents or delays performance of our obligations hereunder; or
- a strike, lockout or other labour unrest resulting from any cause whether the demands of the employees involved are reasonable or within our power to concede.