Executive
Our team is made up of experienced, hand‑selected consultants who genuinely care about our members. Their mission is simple: ensure your complete satisfaction. We only succeed when you’re enjoying your experience.
Reach out to us by phone or email, and our team will do whatever it takes to meet your needs.
Teresa Knapp, President & CEO, and Rosanne Guanabara, Director of Operations, were honored with Perspective Magazine’s Best Customer Service Award in back to back years—one of the most respected recognitions in the vacation ownership industry.
“It is a great honor to again receive the Best Customer Service Award. Thank you to Perspective Magazine, GNEX, and our industry peers for this esteemed recognition. A special thank you to our staff for their dedicated service.”
Teresa Knapp, President & CEO
Teresa Knapp has been in the timeshare/vacation club industry since 1988. She was appointed Executive Director of TaraNova in 1991 and President of TaraNova in 2021. She has worked within all areas of the vacation club industry and is knowledgeable in all aspects of the business.In 1996, Teresa Knapp was instrumental and successful in spear-heading the legal right for TaraNova members to operate their club, ensuring that control of the Club was put in the hands of the members.
As your President & CEO, Teresa is the link between the Board of Governors and the day-to-day operations of the Club. She is dedicated to providing quality service to the members and to promote TaraNova within the vacation industry.Teresa represents TaraNova with Resorts Condominiums International (RCI), Cooperative Association of Resort Exchangers (CARE) and American Resort Development Association (ARDA).
Teresa received the Richard Gallardo Service Award from CARE. This award is given to the individual recognized for Outstanding Service and has been nominated for the Lifetime Achievement Award. She was selected and was an active participant for many years on the Ethics Committee of CARE which oversaw and enforced the strict code of ethics of the CARE organization.
Teresa is a past director of the Canadian Resort Development Association (CRDA) and also represents TaraNova with various governmental bodies. Teresa is dedicated to ensuring high ethical standards within the timeshare/vacation club industry and ensuring the viability of TaraNova Vacation Club.
Rosanne Guanabara, Director of Operations
Rosanne Guanabara has been a valued member of the TaraNova team since 1994. Known for her professionalism, positivity, and dedication, she consistently delivers exceptional service to the Club’s members. With experience in the vacation club industry dating back to 1991, Rosanne brings deep knowledge and a genuine passion for helping members make the most of their travel opportunities.
Rosanne has visited many TaraNova and RCI destinations over the years. Her first-hand experience allows her to offer informed, practical guidance when assisting members with their holiday planning.
Rosanne oversees TaraNova’ s reservation division and over all operations serving as the Director of Operations, with direct responsibility for member orientation and new member inquiries. She welcomes your calls, email inquiries, feedback and looks forward to supporting all your membership service needs.
