Executive

We have a special, hand-picked team of experienced and caring consultants. Their main goal is to ensure our member's satisfaction. We enjoy only if you enjoy! Call, e-mail, or fax our team and we will do whatever is necessary to meet your needs.

Teresa Knapp, President & CEO and Rosanne Guanabara, Director of Operations received the Perspective Magazine's 2019 and 2020 Best Customer Service Award. The Award is known as one of the highest honors in the vacation ownership industry.

"It is a great honor to again receive the Best Customer Service Award. Thank you to Perspective Magazine, GNEX and our industry peers for this esteemed recognition. A special thank you to our staff for their dedicated service."

Teresa Knapp, President & CEO

Teresa Knapp has been in the timeshare/vacation club industry since 1988. She was appointed Executive Director of TaraNova in 1991 and President of TaraNova in 2021. She has worked within all areas of the vacation club industry and is knowledgeable in all aspects of the business.

In 1996, Teresa Knapp was instrumental and successful in spear-heading the legal right for TaraNova members to operate their club, ensuring that control of the Club was put in the hands of the members.

As your President & CEO, Teresa is the link between the Board of Governors and the day-to-day operations of the Club. She is dedicated to providing quality service to the members and to promote TaraNova within the vacation industry.

Teresa represents TaraNova with Resorts Condominiums International (RCI), Cooperative Association of Resort Exchangers (CARE) and American Resort Development Association (ARDA). Teresa received the Richard Gallardo Service Award from CARE. This award is given to the individual recognized for Outstanding Service and has been nominated for the Life Time Achievement Award. She was selected and was an active participant for many years on the Ethics Committee of CARE which oversees and enforces the strict code of ethics of the CARE organization. Teresa is a past director of the Canadian Resort Development Association (CRDA) and also represents TaraNova with various governmental bodies. Teresa is dedicated to ensuring high ethical standards within the timeshare/vacation club industry and ensuring the viability of TaraNova Vacation Club.

Rosanne Guanabara, Director of Operations

Rosanne Guanabara has been employed by TaraNova since 1994. She brings a professional, positive and dedicated attitude to the Club, and provides exceptional quality in member service. Rosanne is adept in assisting members with all their TaraNova vacation needs.

Rosanne has been in the vacation club industry since 1991. As a TaraNova member, Rosanne has visited many TaraNova and RCI locations over the years and, as a result, uses her first hand experience to give information and guidance to the membership when booking their holidays. Rosanne oversees the reservation division of TaraNova and is the Club Supervisor directly responsible for orientation and New Member enquires..

Rosanne welcomes your calls and looks forward to helping you with all your membership service needs.

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